PRIVACY POLICY
Uttam Energy Solutions LLP | www.uttamenergysolutions.com
Effective Date: 20th February, 2026
1. INTRODUCTION
1.1 Purpose
Uttam Energy Solutions LLP (“Company,” “We,” “Us,” “Our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy (“Policy”) describes how we collect, use, disclose, store, and protect your information when you visit our website uttamenergysolutions.com (“Website”), use our services, or purchase our products.
1.2 Acceptance
By accessing or using the Website, registering an account, or purchasing Products from us, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1.3 Consent
By providing your information to us, you consent to the processing of such information in accordance with this Policy. If you do not agree with this Policy, please do not use our Website or services.
2. INFORMATION WE COLLECT
2.1 Personal Information
When you use our Website or make a purchase, we may collect the following categories of personal information:
Account Information: Full name, email address, phone number, and password (stored in encrypted form).
Billing & Shipping Information: Billing address, shipping address, PIN code, state, and city.
Payment Information: Payment method details (processed securely by third-party payment gateways), transaction history, and order details.
Communication Information: Customer support inquiries, email correspondence, phone call records, and chat transcripts.
2.2 Automatically Collected Information
Technical Data: IP address, browser type and version, operating system, device information, time zone, and location.
Usage Data: Pages visited, time spent on pages, click patterns, products viewed, search queries, and referring websites.
Cookies & Tracking Technologies: Session cookies, persistent cookies, web beacons, and analytics tools (Google Analytics).
2.3 Information from Third Parties
We may receive information from payment gateway providers, shipping and logistics partners, social media platforms (if you connect accounts), and marketing platforms.
2.4 Sensitive Personal Information
Under Indian law, the following categories of information are classified as “Sensitive Personal Data or Information” (SPDI): passwords (stored in encrypted form only), financial information (partial payment details only), and physical and mental health condition (only if voluntarily provided for warranty or service purposes). We collect sensitive personal information only when necessary and with your explicit consent.
3. HOW WE USE YOUR INFORMATION
3.1 Order Fulfillment and Transaction Processing
We use your personal information to process and fulfill your orders, verify payment and authorize transactions, arrange shipping and delivery through our logistics partners, send order confirmations and updates, process returns, refunds, and exchanges, and manage warranty claims and service requests.
3.2 Account Management
We use your information to create and manage your user account, authenticate your identity when you log in, provide access to order history and account features, and manage your preferences and settings.
3.3 Customer Support and Communication
We use your information to respond to your inquiries, questions, and requests, provide technical support and troubleshooting, resolve complaints and disputes, and send transactional communications including order updates and shipping notifications.
3.4 Marketing and Promotional Purposes
With your consent, we may send promotional emails about new products, offers, and discounts, provide personalized product recommendations, newsletter subscriptions, and SMS marketing (only if opted in). You can opt-out anytime using the unsubscribe link in emails or by contacting us.
3.5 Website Improvement and Analytics
We use your information to analyze website traffic and usage patterns, improve website functionality and user experience, conduct research and analytics, develop new products and services, and monitor and prevent technical issues.
3.6 Legal and Security Purposes
We use your information to comply with legal obligations, prevent fraud and security threats, enforce our Terms and Conditions, protect our rights and property, and resolve disputes.
4. LEGAL BASIS FOR PROCESSING
Although we primarily operate in India, if you are located in a jurisdiction with data protection laws requiring a legal basis for processing, we process your information based on:
Contractual Necessity: Processing necessary to fulfill our contract with you (e.g., processing orders, delivering products).
Consent: Where you have given explicit consent (e.g., marketing communications, cookies).
Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., fraud prevention, improving services, analytics) and such interests are not overridden by your privacy rights.
Legal Compliance: Where processing is required to comply with legal obligations.
5. HOW WE SHARE YOUR INFORMATION
5.1 We Do NOT Sell Your Personal Information
The Company does not and will not sell, rent, or lease your personal information to third parties for monetary consideration.
5.2 Sharing with Service Providers
We share your information with trusted third-party service providers who perform services on our behalf. These service providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with this Policy.
Payment Processing: Payment gateway providers (e.g., Razorpay, PayU, CCAvenue, etc.) and banks and financial institutions, for the purpose of processing payments and authorizing transactions.
Shipping and Logistics: Courier and delivery service providers (e.g., Delhivery, Blue Dart, India Post, etc.) for the purpose of delivering products to your address. Information shared includes name, address, contact number, and order details.
Cloud Services and Hosting: Web hosting providers and cloud storage providers (e.g., AWS, Google Cloud, etc.) for the purpose of storing data, hosting the Website, and ensuring uptime.
Communication Services: Email service providers (for sending order confirmations, marketing emails), SMS gateway providers (for order updates, OTP verification), and WhatsApp Business API providers for the purpose of sending transactional and promotional communications.
Analytics and Marketing: Google Analytics, Facebook Pixel / Meta, Google Ads, and other advertising and analytics platforms for the purpose of analyzing website traffic, measuring ad performance, and improving services.
Customer Support Tools: Live chat providers, customer relationship management (CRM) systems, and help desk software for the purpose of providing customer support and managing inquiries.
Fraud Prevention and Security: Fraud detection and prevention service providers and cybersecurity firms for the purpose of detecting and preventing fraudulent transactions and security threats.
5.3 Sharing for Legal Reasons
We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:
Comply with legal obligations, court orders, subpoenas, or government requests
Enforce our Terms and Conditions or other agreements
Protect the rights, property, or safety of the Company, our customers, or others
Investigate or prevent fraud, security breaches, or illegal activity
Respond to claims that content violates the rights of third parties
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our Website of any such change in ownership or control of your personal information.
5.5 Sharing with Your Consent
Other than as described in this Policy, we will not share your personal information with third parties without your explicit consent.
6. DATA SECURITY
6.1 Security Measures
We implement industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction, including:
Technical Safeguards: SSL/TLS encryption for data transmission, encrypted storage of sensitive data such as passwords, network firewalls, role-based access controls, and intrusion detection systems.
Administrative Safeguards: Employee training on data protection and privacy, confidentiality agreements with employees and service providers, regular security audits and assessments, and incident response procedures.
Physical Safeguards: Secure data centers with restricted physical access, and surveillance and monitoring systems.
Payment Security: We do NOT store complete credit/debit card information. Payment processing is handled by PCI-DSS Level 1 compliant payment gateways. All payment transactions are encrypted using industry-standard protocols.
6.2 Limitations
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. You acknowledge and accept that Internet transmission of data is inherently insecure, that we cannot guarantee that unauthorized third parties will never defeat our security measures, and that you use the Website and provide information at your own risk.
6.3 Your Responsibilities
You are responsible for maintaining the confidentiality of your account password, using a strong and unique password, not sharing your login credentials with others, logging out of your account after use especially on shared devices, and notifying us immediately if you suspect unauthorized access to your account.
6.4 Data Breach Notification
In the unlikely event of a data breach that compromises your personal information, we will notify affected users via email or prominent notice on the Website within 72 hours of becoming aware of the breach (as required under Indian law), notify relevant regulatory authorities as required by law, and take immediate steps to mitigate harm and prevent further unauthorized access.
7. YOUR RIGHTS AND CHOICES
Access and Update: You may access your personal information at any time, update account details through your profile, and request a copy of your data.
Deletion: You may request deletion of your account and data. Some information may be retained for legal or business purposes as required by applicable laws.
Marketing Opt-Out: You may unsubscribe from promotional emails, opt-out of SMS marketing, and manage communication preferences in account settings.
Cookie Management: You may control cookies through browser settings, disable non-essential cookies, and manage preferences. Note that some features may not work without cookies.
Data Portability: You may request your data in a portable format.
To exercise your rights, contact us at support@uttamenergysolutions.com or +91-9876543210. We will respond within 30 days of receiving your request.
8. COOKIES POLICY
8.1 What Are Cookies?
Cookies are small text files stored on your device to enhance your browsing experience.
8.2 Types of Cookies We Use
Essential Cookies: Required for website functionality including shopping cart and login sessions. These cannot be disabled.
Performance Cookies: Used for analytics and usage tracking (Google Analytics) to help us improve website performance.
Functional Cookies: Remember your preferences, language settings, and user experience customization.
Marketing Cookies: Track advertising effectiveness, enable personalized ads, and support retargeting campaigns.
8.3 Managing Cookies
You can control cookies through your browser settings (Chrome, Firefox, Safari, etc.), our cookie consent banner, and privacy settings in your account.
9. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, contact us immediately and we will take steps to delete it.
11. DATA RETENTION
Account Data: Retained until account deletion plus 2 years.
Transaction Records: Retained for 7 years (for tax and legal compliance).
Marketing Data: Retained until you opt-out plus 1 year.
Support Communications: Retained for 3 years.
Website Analytics: Retained for 26 months (Google Analytics default).
12. INTERNATIONAL DATA TRANSFERS
Your information is primarily stored and processed in India. If transferred internationally, we ensure adequate protection through standard contractual clauses, adequate security measures, and compliance with applicable laws.
13. MODIFICATIONS TO POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date. Significant changes will be communicated via email. Your continued use of the Website after such changes constitutes acceptance of the revised Policy.
14. COMPLIANCE
This Privacy Policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws.
15. SEVERABILITY
If any provision of this Privacy Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, such provision shall be severed from this Policy. The remaining provisions shall continue in full force and effect.
16. GOVERNING LAW AND JURISDICTION
Governing Law: This Privacy Policy and all matters relating to your privacy shall be governed by and construed in accordance with the laws of India.
Jurisdiction: Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.
17. CONTACT INFORMATION
For privacy-related questions or concerns, please contact:
Company: Uttam Energy Solutions LLP
Email: support@uttamenergysolutions.com
Phone: +91-9876543210
WhatsApp: +91-9876543210
Address: Plot No. 45, Sector 63, Noida, Uttar Pradesh – 201301, India
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
We aim to respond within 48 hours.
18. ACKNOWLEDGMENT AND CONSENT
BY USING OUR WEBSITE, REGISTERING AN ACCOUNT, OR PURCHASING PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY. YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY.
IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE OR SERVICES.
Registered Office Address
Registered Office Address
